Start with the team
Email support@randhaven.co.za with “Complaint” in the subject, or call +27 11 884 8120. Describe what happened, when it happened and the outcome you would like. Do not include banking credentials or full identity documents in an ordinary email.
Keep a record
- Keep copies of relevant messages, the agreement and payment evidence.
- Ask the operator to confirm receipt, who is handling the issue and the expected response time.
- Ask for a written outcome and the reasons if you disagree with a charge or decision.
- If more information is required, use a verified secure channel. Clicking an email link here does not create a complaint reference.
Independent help
For concerns about credit-provider registration or compliance with the National Credit Act, consult the National Credit Regulator.
The National Financial Ombud Scheme (NFO) complaints process explains how to seek assistance with matters in its jurisdiction, normally after first approaching the provider. Ask NFO to confirm whether your provider and issue fall within its remit. RandHaven’s participation has not been verified.
The National Consumer Tribunal has statutory processes; it is not a general replacement for customer support. Seek guidance on the applicable route before filing.
Privacy complaints
For a concern about personal information, begin with the operator’s privacy contact at support@randhaven.co.za. You can also consult the Information Regulator about rights and complaint procedures under POPIA.