One payment, agreed in advance
Pocket, Payday and Payday Plus are designed around one scheduled repayment. The final agreement would show the exact due date, total amount and approved payment method. The calculator is an illustration, not a payment instruction.
When a payment does not appear
- Check the agreed payment date and your bank confirmation. A pending payment is not necessarily a completed transfer.
- Allow for your bank’s cut-off and processing rules; this website does not track bank transactions.
- Contact the team with a payment reference through a verified channel. Never share your bank password or OTP.
- Ask for written confirmation of how the payment was allocated.
Want to settle early?
Request a dated settlement figure before paying. The amount can differ from the original scheduled total because applicable charges depend on the agreement and settlement date. Ask how long the figure remains valid and how payment will be confirmed. Early settlement alone does not exclude a customer from the Circle benefit.
Ask for a paid-up letter
After the lender confirms the account is fully settled, request written paid-up confirmation. Keep it with your agreement and payment record. This website cannot generate a genuine settlement letter or update a credit bureau record.
If you might miss the date
Contact the team before the due date if possible. Explain that you need to discuss an existing payment. Do not take another loan simply to keep a payment chain going.
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